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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A popup will open. It includes comprehensive information about all the operations that you can perform on the given page. Each context menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a huge library of how-to video clips explaining how to work with our web hosting Control Panel. They're meant for those of you who would like to see how things are getting done instead of only reading articles. Thus, anyone can quickly get to know our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you searching for, have a peek at our comprehensive FAQ database, which includes questions asked by real clients and provides real solutions. We regulary update our FAQ section with new questions & answers so as to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the solution you need in the FAQ section either, you can get in touch with our excellent team of support engineers available 24/7/365 and ready to assist you with any query. Each trouble ticket you send will be responded to in less than sixty minutes (the average response time being about 20 mins), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 315548

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com